Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • ORDERING

    Orders may be placed either through our certified, secured and encrypted shopping cart on our web site or through Customer Service at 619-684-5241. By placing an order with USA Imaging Supplies, you are agreeing to the total dollar amount of the sale, and that USA Imaging Supplies is authorized to collect payment via the payment method you specify. All orders are subject to approval by USA Imaging Supplies.

    TERMS

    Payment is due before shipment, unless other terms have been negotiated. We accept Visa, MasterCard, Discover, American Express, COD, and Wire Transfer. Dealers, resellers, and government and educational institutions may apply for terms. These terms will be determined based on overall credit history.Upon approval for terms, if an account reaches its set credit limit, further shipments may be placed on "hold" status until the amount over the limit is paid.

    DELINQUENT ACCOUNTS

    For accounts with payment terms, if an invoice remains unpaid after the due date, further shipments may be placed on "hold" status until the past due amount is paid in full. NSF checks and stop payments will be subject to a $25.00 service charge. In the event of repeated delinquencies, and if we cannot otherwise resolve the matter to our satisfaction, your account may be placed in the hands of a collection agency or attorney for collection. In the event that your account is sent for collection, you will be obligated to pay the full balance of your account, plus interest thereon, at the highest rate permitted by law, together with all reasonable attorney’s fees, collection fees and related expenses incurred byUSA Imaging Supplies. The venue for all court hearings and litigation will be in San Diego County, California.

    ACCURACY

    USA Imaging Supplies attempts to be as accurate as possible in our content and pricing; however, we cannot guarantee that the product descriptions & specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, USA Imaging Supplies shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

    USER CONTENT

    When you submit "User Content" to us, whether via email, feedback, or posting on the website, you agree to give us rights to use and control that content as detailed below. 

    "User Content" means any information, messages, suggestions, questions, comments, postings, advertisements, ratings, ideas, techniques, notes, know-how, drawings, concepts, designs, audio visual material, photographs and pictures (including pictures of the user and other representations of the user’s name and likeness), digital images, embedded images and other items or property depicted in the submitted images, or other content in any form submitted by a reader, customer or subscriber. 

    You grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully assignable and sub-licensable right to use, reproduce, modify, adapt, publish, translate, edit, reformat, create derivative works from, distribute and display content throughout the world for any purpose and in any media (including for advertising or other commercial use). You grant us the non-exclusive right to seek to enjoin and/or obtain damages from any third party from the unauthorized use or reproduction of your content. If we publish your content or authorize or license others to do so, your content may be edited for length or clarity or for any other reason either before or after it is published. We reserve the right (but not the obligation) to remove any content for any reason from USA Imaging Supplies. 

    You hereby disclaim any right to any compensation from USA Imaging Supplies in connection with USA Imaging Supplies exercise of its license rights in and to the User Content you have submitted to USA Imaging Supplies. You acknowledge and agree that USA Imaging Supplies is under no obligation of confidence to you, and shall not be liable for any use or disclosure of any User Content.

    CHANGES

    USA Imaging Supplies reserves the right to change its terms and conditions in any respect at any time. USA Imaging Supplies reserves the right to waive any of these terms and conditions without affecting future enforceability of that or any other term or condition.

     

    Prices
    Prices are subject to change without notice.
    Every effort is made for catalog prices to be totally accurate. However,  an occasional printing error may occur.  

    Terms are NET 30 days with approved credit.
    Other options are COD, Prepay and Credit Card
    (Visa, MasterCard, American Express and Discover).
    COD orders - Company check up to $ 2500.00 on approval.
    $ 25.00 collection fees and bank charges per NSF check.
    Certified check over $ 2500.00

    Minimum Orders

    All orders must meet a minimum of $ 35.00 in order to ship.

    Shipping
    We offer same day shipping.  All orders must be received by 3:30 pm (PST) in order to ship.
    All orders are FOB shipping point. 
    We ship via UPS, FedEx, and USPS.

    Shortages/Damages
    Claims for shortages or damages while goods are in transit are to be settled between the consignee and the carrier.

    Returns/Credit
    Customer must obtain an RMA# form our returns department before returning any merchandise. RMA #'s must be clearly labeled on the outside of the box. Return authorizations does not imply automatic credit.
    Credit will be issued upon inspection of merchandise.
    Only items listed and determined to be in RE-SELLABLE CONDITION will be credited.
    DO NOT WRITE, MARK, MUTILATE OR PLACE LABLE directly on the manufacturer's box or package as this affects its RESELLABLE CONDITION. 
    All returns must be sent freight prepaid to the return departments in the originating distribution center.  
    Products returned without a return authorization will not be accepted and will be returned at customer's expense. Credit requests should be directed to the returns department at 619-684-5241
    All claims must be made no later than 15 days from the invoice date. 

    All requests for returns must be made no later than 30 days from the invoice date.
    Invoice number is required.  This does not include defective product but does include sales errors.
    All products returned must be in RESELLABLE condition in the original manufacturer’s packaging.
    All warranties on OEM products are given by their respective manufacturer, not USA Imaging Supplies.

    Defective returns must be made within 90 days of invoice date and accompanied by a technician's report explaining the defect, including any samples, lot numbers and machine log.  All other claims will be directed to our returns department.
    Returns will not be accepted for special order items other than those that are defective.

    Claims
    All claims will be handled by our returns department.  When making a claim on a damaged machine, it is required that a USA Imaging Supplies claim form be filled out completely.
    Upon a malfunction or damage, the customer shall submit a copy of the invoice for the service charges along with a written statement from the servicing dealer to USA  Imaging Supplies.
    The statement should include details of the malfunction and/or damaged together with the circumstances which the claim is based.
    Samples of toner or developer which were in the machine at the time of malfunction must be forwarded to USA Imaging Supplies.  Include the number on the toner bottle or cartridge.
    A copy of the service log for the last year must also be included.
    NOTE: No claim will be processed until the above information is gathered.  At the time, the quality assurance department will review the claim and determining fault and adequate comparison.

    Warranty
    All products are warranted to meet the minimum performance requirements as set forth by the original equipment manufacturer.  More specific warranty information is available upon request.

    Restocking Fee
    All products returned, excluding those returned as defective, are subject to a minimum of 20% restocking charges.

    Cancellation Policy
    Because we pride ourselves in same day shipping, orders cannot be cancelled if the products are in stock. 
    When the product arrives, a return authorization can be requested from our returns department.  
    There will be a 20% restocking fee and the customer is responsible for all freight charges. 
    A special order that has not yet been shipped may only be cancelled subject to approval and a minimum 20% restocking fee.

    Free shipping 

    Free Shipping on Printer Supplies, back up Media and tape, and Projector Lamps located within the continental USA. Paper is EXCLUDED. Please contact us for the best means of Paper delivery.

     

     

    Privacy Statement 



    USA Imaging Supplies.com  has created this privacy statement in order to demonstrate its firm commitment to privacy. 
    The following discloses our information gathering.

    User Information
    USA Imaging Supplies only uses users' information for specific purposes. Our site's registration and order forms require users to give us contact information (name, address, and phone number) and unique identifiers (email address and passwords).

    The contact information is used to process orders, to contact the users as it relates to the processing of their orders, or for customer service purposes. The shipping information is shared with shipping organizations to enable the delivery of orders.

    Email addresses and passwords are used by customers to retrieve their information from our system, and by USA Imaging Supplies  to send order confirmations and tracking information or, if selected, to notify our customers of promotional opportunities from time to time.

    Our site uses an order form for customer and financial information (customer account numbers or credit card numbers). Financial information collected is used to collect payment information or to bill the user for our products.

    In order to process payment transactions and, as necessary, to prevent or detect fraud, USA Imaging Supplies makes use of a leading internet payment gateway service. Users' IP addresses are used to administer our Web site.

    For our customers' privacy, we do not release user information to outside parties except to the extent necessary to process orders. We do not lease, rent or sell our customers information.

    Security

    To ensure that customers' transactions stay private and protected, USA Imaging Supplies protects them with the highest levels of security. Our servers use industry-standard Secure Sockets Layer (SSL), an advanced encryption technology. SSL encrypts the transfer of all your personal and payment information, so that the information cannot be intercepted as it travels over the Internet, between your browser and our site.

    Credit Card purchases will be only be shipped to addresses on record with credit card companies and/or approved by the principal cardholder.

    Also, USA Imaging Supplies has extensive security measures in place to protect the information under our control.

    Choice/Opt-Out

    USA Imaging Supplies will occasionally send promotional emails to customers who have elected to receive such emails. Users may, at any time, opt-out of such communications by unsubscribing from our list, by:

    Sending an email to [email protected]

     

    Contacting the Web Site

    If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

    USA Imaging Supplies.

    Email: [email protected]

    Tel: 619-684-5241